1. Introduction

At Genius IPTV PRO, customer satisfaction is our top priority. We strive to deliver high-quality services, but we understand that there may be situations where you may need to request a refund. This Refund Policy outlines the conditions under which refunds may be granted.

2. Eligibility for Refunds

• Subscription Plans: Refunds are generally not provided for subscription services once the service has been activated. However, exceptions may be made in specific cases, such as technical issues that prevent you from accessing our service, provided these issues are reported within 7 days of the initial purchase.
• Technical Issues: If you experience persistent technical difficulties that cannot be resolved by our support team, you may be eligible for a refund. You must contact our support team within 7 days of the issue first occurring to be considered for a refund.
• Duplicate Payments: If you have been charged twice for the same service, please contact our customer service team immediately. We will promptly process a refund for the duplicate charge.

3. Non-Refundable Situations

• Change of Mind: We do not offer refunds for subscription cancellations due to a change of mind or personal preferences after the service has been activated.
• Third-Party Services: If you purchased our service through a third-party provider, you must follow the refund policies of that provider.
• Misuse of Service: Refunds will not be issued if you violate our Terms of Service, including but not limited to sharing your account with others or engaging in prohibited activities.

4. Refund Process

• How to Request a Refund: To request a refund, please contact our customer support team at [insert contact email] with your account details and a description of the issue. Our team will review your request and respond within 5-7 business days.
• Refund Approval: If your refund request is approved, the refund will be processed to the original payment method used during purchase. Depending on your bank or payment provider, it may take 5-10 business days for the refund to appear in your account.

5. Cancellation Policy

• Subscription Cancellations: You may cancel your subscription at any time through your account settings. Cancellation will take effect at the end of the current billing cycle, and you will continue to have access to the service until the end of that period. No further charges will be made after cancellation, but no partial refunds will be provided for the remaining period.

6. Contact Us

If you have any questions or concerns about this Refund Policy or need assistance with a refund request, please contact our customer support team at [insert contact email]. We are committed to addressing your concerns and ensuring you have a positive experience with Genius IPTV PRO.

Conclusion

At Genius IPTV PRO, we value your business and strive to provide the best possible service. While our refund policy is designed to be fair and clear, we are always here to help resolve any issues you may encounter. Thank you for choosing Genius IPTV PRO.